SAFE 4 ALL County Wide Helpline

The EDC and Lancashire County Council are ambitious to ensure everyone who is suffering Domestic Abuse can access the right support at the right time. The EDCs intersectional approach to equality and diversity means that we strive to ensure all individuals feel safe and comfortable and that all barriers to seeking help are removed. To make this ambition a reality we have a diverse staff team who are specifically trained in not only helping victims of domestic abuse but understand how identity can play a huge part in peoples experiences.

Safe for All is a free multilingual and confidential helpline for all victims of domestic abuse in Lancashire.

This Lancashire County Council funded helpline is an integral part of the domestic abuse specialist services we offer here at The Emily Davison Centre.

Unlike existing services, this helpline offers holistic advice without taking any details ensuring callers will only be referred to other services with the victim’s explicit permission.

The helpline staff speak several languages including:

• Urdu
• Punjabi
• Gujarati
• Greek
• English
• Polish
• Russian
• Ukrainian

The EDC helps people from any gender, including those from the transgender community. 

Helpline staff will be able to access further guidance/in-depth information from staff who are co-located, as well as linking up with specialist providers in districts across Lancashire and the rest of England and Wales.

The helpline is open from 10 am to 2 pm from Monday to Friday. Calls made outside these hours will be responded to as soon as possible. 

Anyone calling the Helpline should be aware that the call will show up in call history on a mobile phone. People who do not feel safe are advised to delete the call log after the call. 

Safe for A.L.L (Anyone Living in Lancashire) helpline 

• Emergency advice is available via the helpline but if you are in immediate danger, please call 999 
• Callers will be able to speak with someone who speaks the same language as them. 
• The helpline will offer advice whilst remaining entirely anonymous
• Callers will be informed about the opinions open to them and no personal details will be requested from them.
• If a caller needs to speak with the helpline outside of its hours this can be arranged, the caller just needs to let the helpline worker know and they may be able to make contact at a different time.
• The helpline will be able to signpost callers to relevant specialist services and will explain what will happen if they do contact these organisations.
• One of the main functions of the services is to listen helpline staff will never tell the caller what to do; only empower them to make their own decisions.
• Callers will be able to learn about their rights, options, tips on personal safety as well as signpost to any legal advice you may need and general holistic advice.